Refund Policy
A legal disclaimer
Important Notice for Custom Orders
At Pmats, every product is meticulously crafted based on your unique requirements immediately after purchase. To ensure fairness and quality control, we strictly adhere to the following policy:
Zero Returns & Exchanges
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All sales are final. Due to the personalized nature of our products, we cannot accept returns, exchanges, or cancellations once production begins (typically within 1 hour of order confirmation).
Your Responsibility
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Double-check design details (size, color, customization text) before payment.
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Contact us within 15 minutes of ordering if adjustments are needed – production timelines may limit changes.
Legal Protection
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By completing checkout, you acknowledge this policy and waive statutory return rights applicable to custom goods under China Consumer Law.
