top of page
Shipping Policy
Reliable Delivery, Every Time
At Pmats, we prioritize safe and timely delivery of your custom orders. Here’s what you need to know:
Production & Processing
-
Custom Items: Production begins within 1 hour of order confirmation.
-
Processing Time: 3-5 business days (excludes weekends/holidays) for quality checks and packaging.
Shipping Options & Costs
Domestic | Service | Cost | Delivery Time |
|---|---|---|---|
Domestic | Standard (Tracked) | Free | 2-4 business days |
Hong Kong | Express (SF-Express) | $60 | 2-3 business days |
International | DHL/UPS | Calculated at checkout | 7-15 business days* |
-
*Subject to customs clearance delays. Taxes/duties are buyer’s responsibility.
Tracking & Support
-
Receive a tracking number via email/SMS once shipped.
-
Contact [Pmatshk@gmail.com] for urgent inquiries.
Risk of Loss
-
Ownership transfers to you upon pickup by carrier.
-
Insurance: Optional coverage available at checkout (covers damage/loss up to $500).
Special Scenarios
-
Address errors: $10 re-routing fee applies if not reported within 2 hours.
-
Weather delays: Real-time updates via our logistics dashboard.
bottom of page